Shipping policy

Last updated: November 2, 2026

Digital products

Digital products (printables, PDF downloads, digital journals, worksheets, mini lessons, bundles, and digital workbooks) are not shipped and never carry a shipping charge. After checkout, your download link appears on your order confirmation page and is also sent to the email address you used at checkout. If you don't see the email, please check your spam or promotions folder.

Free worksheets requested through our email sign-up forms are delivered by email.

If your download link doesn't work, please see our Refund Policy for how we handle file problems.

Physical products

Processing time: Orders for physical products are processed within 2–4 business days (excluding weekends and holidays). During seasonal launches or promotions, processing times may be slightly longer, but we always do our best to ship promptly.

Shipping carriers: We ship via USPS and UPS, depending on package size and destination. You'll receive a tracking number by email once your order ships.

Estimated delivery times:

  • Domestic U.S. orders: 2–5 business days after processing
  • International orders: 7–21 business days, depending on customs and carrier delays

Shipping rates: Shipping costs are calculated at checkout based on weight and destination. Orders over $50 USD may qualify for free standard shipping (U.S. only).

Packaging: Your order is packed with care using eco-friendly, protective materials so it arrives in perfect condition. Bookmarks and inserts ship in rigid mailers, and journals and workbooks are carefully wrapped to prevent bending or damage.

Orders with both digital and physical products

Your digital files are available right away, and your physical items ship separately according to the processing and delivery times above.

Lost, delayed, or damaged packages

If your package is significantly delayed, or marked as delivered but not received, please contact us within 7 days at customerservice@brandedservicesgrp.com. We'll work with the carrier to resolve the issue. For damaged or incorrect items, please see our Refund Policy.

Questions

We're here to help. Contact us at customerservice@brandedservicesgrp.com with any shipping questions.