Refund policy

Last updated: November 2, 2026

Thank you for shopping with The Inner Pages. We offer two kinds of products, and each has its own return policy:

Digital products: printables, PDF downloads, digital journals, worksheets, mini lessons, bundles, and digital workbooks delivered as files.
Physical products: printed items we ship to you, such as spiral-bound workbooks and journals.

Digital products: all sales are final

Digital products are delivered instantly and can't be returned once they've been delivered. For that reason, all sales of digital products are final and non-refundable. Please review the product description, page count, and file format before you buy.

By purchasing a digital product, you acknowledge that your file is made available to you immediately after checkout and that the purchase can't be canceled or returned once delivered.

The only exceptions are technical problems with the file itself. Please email us with your order number if your file:

did not download, or your download link doesn't work;
is corrupted, blank, or unreadable; or
is not the product you ordered.

We'll send you a working replacement file. If we can't resolve the problem, we'll issue a refund for that product.

We can't offer refunds on digital products for a change of mind, a duplicate or accidental purchase, an unused file, or use with an app or device not listed in the product description.

Free resources, such as free worksheets delivered by email, carry no charge, so no refund applies.

Physical products: 14-day returns

You may request a return of a physical product within 14 days of receiving it. To be eligible, the item must be:

unused and unwritten in, in the same condition you received it;
in its original packaging; and
accompanied by your receipt or proof of purchase.

How to start a return: Email us at customerservice@brandedservicesgrp.com with your order number and the item you'd like to return. If your return is approved, we'll send you a return shipping label and instructions. Items sent back without an approved return request won't be accepted.

Approved returns are sent to:
The Inner Pages
7965 N High Street, Ste. 350
Columbus, OH 43235

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If a physical item is damaged, defective, or not what you ordered, contact us right away with your order number (and a photo, if you can) so we can make it right.

Items that can't be returned

Digital products, except for the technical problems described above
Sale items
Gift cards
Custom or personalized items

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll let you know once we've received and inspected your return and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at customerservice@brandedservicesgrp.com.

European Union 14-day cooling-off period

If physical merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be unused, in its original packaging, with your receipt or proof of purchase.